Refund policy

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind Returns

We accept change-of-mind returns within 30 days of delivery, provided the product:

  • is unopened and unused;

  • remains in its original packaging;

  • is in brand-new, saleable condition; and

  • is accompanied by proof of purchase.

Because Yap is a sealed card game, we cannot accept change-of-mind returns once the outer seal has been broken.

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable.

Faulty, Damaged or Incorrect Products

Please inspect your order upon delivery. If your order arrives faulty, damaged, incomplete or incorrect, please contact us as soon as possible with your order number, proof of purchase and photographs of the issue where applicable.

We may request that the product be returned for assessment before determining the appropriate remedy.

Where a product is confirmed to have a major failure, you may choose a refund or replacement. If the issue is minor, we will provide an appropriate remedy in accordance with the Australian Consumer Law.

Reasonable return shipping costs for approved faulty, damaged or incorrect products will be covered by Sinki Games where required by law.

Refunds

Refunds may be provided where:

  • the product has a major failure under the Australian Consumer Law;

  • you receive an incorrect product that cannot be replaced within a reasonable time;

  • your order cannot be fulfilled or supplied; or

  • you return an eligible product under our Change of Mind Returns policy.

Once your returned product has been received and, where applicable, assessed, we'll notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method. Depending on your financial institution, it may take several business days for the funds to appear in your account.

For approved change-of-mind returns, refunds apply to the purchase price of the product only. Original shipping charges are non-refundable.

Where a refund is provided under the Australian Consumer Law, it will include any amount required by law.

How to Start a Return

Before returning a product, please contact us at sinki.games@outlook.com with:

  • your name;

  • your order number or proof of purchase;

  • a brief description of the issue or reason for the return; and

  • photographs where relevant.

If your return is approved, we'll provide instructions on how and where to send your product.

Please do not return products without first contacting us, as products sent without prior approval may not be accepted.

Returns should be sent to:

Sinki Games
PO Box 38
South Hurstville NSW 2221
Australia

Contact

For all returns and refund enquiries, please fill out our contact form.