Shipping policy

Shipping at a glance

We only ship within Australia. Processing can take up to 3 business days.

  • Standard Shipping: Flat rate $10 (2–7 business days after dispatch)
  • Express Shipping: Flat rate $15 (1–3 business days after dispatch)

Delivery timeframes are estimates provided by Australia Post and may vary depending on your location and circumstances outside our control.

Full Shipping Policy

Order Processing

We currently ship within Australia only.

Orders are packed and dispatched within 3 business days. Processing time is separate from delivery time - your total delivery timeframe is our processing time plus Australia Post's delivery time.

Dispatch and delivery times may be longer during public holidays, promotional periods or other peak trading periods.

Delivery Times

All orders are sent via Australia Post.

  • Standard Shipping: approximately 2–7 business days after dispatch
  • Express Shipping: approximately 1–4 business days after dispatch

Once your order has been dispatched, we'll email you.

Delivery timeframes are estimates provided by Australia Post and may vary depending on your location and circumstances outside our control.

Pre-orders

Products available for pre-order will display an estimated dispatch date on the relevant product page.

If your order contains both pre-order and in-stock items, your order may be held until all items are available for dispatch unless otherwise stated.

Estimated dispatch dates are provided in good faith but may change due to manufacturing, freight or supplier delays. If there is a significant delay to your pre-order, we'll keep you informed using the contact details provided with your order.

Shipping Costs

Flat-rate shipping applies to all Australian orders (AUD):

  • Standard Shipping: $10 per order
  • Express Shipping: $15 per order

From time to time, we may offer free shipping promotions. Any eligibility requirements will be clearly displayed at checkout or as part of the promotion.

Delivery Address

Please check your delivery address carefully at checkout, as incorrect or incomplete addresses are the most common cause of delivery issues.

If you notice a mistake, contact us as soon as possible and we'll do our best to update it before dispatch. Once an order has been dispatched, we're generally unable to change the delivery address.

If a parcel is returned to us due to an incorrect or incomplete address, we can resend it once the applicable shipping cost has been paid.

Lost or Delayed Deliveries

If your parcel has not arrived within the expected delivery timeframe or appears significantly delayed, please contact us at info@sinkigames.com with your order number.

We'll open an enquiry with Australia Post and work with you to locate your parcel. Where appropriate, we'll arrange a replacement or refund in accordance with the Australian Consumer Law. You won't be left out of pocket for an order that doesn't reach you.

Contact

For all shipping and delivery enquiries, please contact:
 Email: info@sinkigames.com

Please include your order number in all correspondence so we can assist you as quickly as possible.